Web Hosting Reviews
The Best Web hosting Reviewed & Rated by Customer
IX WebHosting Review
Category: Budget Hosting, Linux / Unix Hosting, Windows Hosting |
Ixwebhosting has been founded in 2003 and now it’s five years in business. IXWebHosting offers a wide range of plans on a range of platforms such as Linux and Windows. Their plans are structured in a way so that they can accomodate a wide range of users from personal to large corporation sites. Expert Plan hosting starts at only $4.95 per month with a dedicated ip address, unlimited disk space,unlimited data transfer and 1000 Email/FTP accounts.
If you want your website to be ‘up’ the majority of the time, then this is not the host for you. I experienced about 75% uptime over the 3 months I hosted with them. Customer service is terrible and so are the managers.
It was a nightmare dealing with these horrendous people at IX Webhosting.
- For the seven months my site was hosted there, there were a lot of slow downs, database cut-offs and data lost, and they never provide any compensation or explanation of why that happened
- IX reserves the right to cut off your website at anytime whenever they feel like to. At first they would not tell you they are going to cut you off, they just asked you to accept their TOS terms of service. Once you did that they cut you off immediately.
- Worst of all, they do not allow user to download their own website or database once they suspended your account. If you are not prepared you will be totally screwed. I have never seen hosting company not providing user their database when they move out of the host.
- Technical support is horrendous, either the person there just try to play dumb or are complete idiots. They do not listen to your words, they just repeat themselves over and over again as if they are merely answering machines.
- Make sure you read every single word in their terms of service, there are a lot of unfair terms to the user, make sure you are alright with every single term in there before you sign up. These guys sure know how to make a fool of you by playing with the terms.
I am totally and completely disgusted with IX Webhosting. It used to be a great host and I recommended it to everyone I could. But something has changed. I believe they got sold. Since then, we have had nothing but endless trouble with this host…
Last year, they proudly moved to a new Data Center. Of course this caused us problems for several months. They kept apologizing, but the problems persisted. After a very long period, things calmed down and remained that way until November…
Without prior warning, IX moved our site to a new server in November. After 60+ hours of calling, using Live Chat, and using the ticket support system, they finally worked out most problems. I felt like I had to beg to get IX to help resolve the problems that they created. I lost an entire weekend fighting them. The IX response times average between 12-24 hours…
Then again this January, IX updated all of our cgi-bin files in our domain and all of our sub-domains recreating the problems that were caused in November’s unnecessary server move. Again, it took over 60+ hours to get our site up and running. I had to find workarounds to get our site up and running, and amazingly, IX tried to take credit for getting our site up and running again even though they had nothing to do with it…
Even though our site is up and running now, we still have many problems. After 176 hours of fighting IX for help, they have yet to correct the Cron job errors that still plague our site…
The last two days, the server has crashed in the evening requiring another call to IX to get the server restarted/reset and our site back online. This was the same pattern that plagued us after the Data Center move last year. And early every morning, the page load response times drag down to a crawl. This seems to start between midnight and 4 AM every single night. The other day, the slowness continued well into the following day. We get an apology from IX each time this happens, but they don’t seem to be doing anything to permanently correct it…
IX has tried very hard to blame these problems on our code, which worked fine before the server move in November and again up until January. IX does not want to take responsibility for their actions and it is frustrating and disgusting dealing with them. I cannot in good conscience recommend IX Webhosting to anyone until they improve the skills of their own Technical Support staff. It wouldn’t hurt if they hired a few more knowledgeable people to improve their response times too. Waiting 12-24 hours for each new response to a ticket is totally unacceptable. With IX’s lack of effort, a resolution to a problem can drag on for days and weeks. IX does the bare minimum to assist its clients and they do it as slow as they possibly can…
Dealing with IX technical support gets real old real fast. I wouldn’t wish this on anyone…
I totally agree that IX Web Hosting is a sub-standard service provider that arbitrarily shuts sites down when IX Web Hosting’s own flawed security permits hacking that they then blame on the web sites they supposedly provide services for. To add insult to injury, they block access to the data once it has been shut down and maintain a so-sue-us mentality with respect to recovery and reclamation. They fail to take responsibility for their issues so the best thing we ever did was to move out and avoid being seriously compromised by their mediocre service.
this hosting is just waste of money.. your web down half of a day
dont waste your money and time with ixwebhosting like me :(:(
yes, they don’t pay my affiliate commission
We are terrible sorry for possible inconvenience caused to you. Unfortunately it is not possible to switch domains from shared IP to dedicated because limit of dedicated IPs for your account is exceeded. To solve the issue we may swap IPs between xxxxxxxxxx.com domain and one on dedicated IP. If it is acceptable for you please let us know the domain name on dedicated IP you want to be used for exchange.
Waiting for your reply. Feel free to contact us anytime. We are available 24/7.
ALthough they promised that they can solve above mentioned issue 24 hrs. back from above reply….here is what they said…
Dear Noel,
thank you for contacting our technical support team.
Let me please clarify situation a little. We had to switch all domains from shared to dedicated IPs, after we blocked shared IP which was under DDoS attack. Please look through this article in our status blog to learn more about the problem and how we are working resolving it:
http://status.ixwebhosting.com/2009/08/12/web525-what-happened-and-what-are-we-doing-about-it/
Thus you’ve received additional dedicated IP addresses which were not included in your hosting package originally. But if you start to switch domains from shared to dedicated IPs, you will loose those dedicated IPs one by one. The only option for you to get xxxxxxxxxxxx.com pointed to dedicated IP now is to switch 15 of your domains to shared IP, after that you will get one dedicated IP available for that domain. Thank you for understanding.
Now- I am forced to suffer and still do not know when all websites on shared IP’s will be running.
CONCLUSION:
1. Poor uptime
2. Poor suuport [ It is time pass- take days by that world's sluggish ticket support system ]
3. Even international calling- does not help.
Wastage of time and money….and ultimately you find yourself with a elevated blood pressure as your customers are angry and your own reputation is at stake.
Wish I could do something to get my money back- feel cheated !
I’ve been hosting websites for at least 20 years with about 15 different web hosts. I’m sorry to say the ixwebhosting was the worst by far! The site I hosted with was inaccessible a few times an hour! the support, useless! The aggravation was so bad, I don’t think I can ever forget even if I live to be 500 years old! Stay away!